FAQ (Purchase Guide | Common Questions)
Welcome to the NICCO FAQ Center!
This page compiles the most frequently asked questions throughout your shopping experience — including our membership program, point rewards, order and payment methods, shipping details, and return policies — to help you quickly understand everything you need to know before purchasing. If you still have any questions, please feel free to contact our customer service team. We’re here to help!
📦 Shipping & Delivery
Q1: What shipping options are available?
We currently offer the following delivery methods:
Convenience Store Pickup: 7-11 / FamilyMart (non-payment only)
Black Cat Home Delivery: Standard / Refrigerated / Frozen (options for both payment and non-payment)
Black Cat Express to Store: Standard / Refrigerated / Frozen (available for selected products)
Shipping methods are determined by your order contents and will appear at checkout.
Q2: How is the shipping fee calculated?
Orders over NT$1,200 qualify for free shipping
Orders under NT$1,200 will be charged NT$130
Refrigerated and frozen shipping will be calculated automatically based on product weight and logistics system.
Q3: When will I receive my order?
Orders are typically shipped within 1–2 business days after payment, and delivered within 1–3 days after shipping (excluding weekends and holidays). Final delivery time may vary based on the logistics provider.
💳 Orders & Payment
Q4: What payment methods are available?
We currently accept:
Credit Cards (VISA / MasterCard / JCB)
Apple Pay
Additional payment options will be introduced in the future.
Q5: Can I modify my order after payment?
Once an order is placed, it is immediately processed for shipping and cannot be modified or canceled. Please confirm your order and shipping details before placing it.
Q6: How can I check my order status?
Log in to your account and go to 【Member Center > Order History】to track your order and view shipping details.
🎁 Membership & Rewards
Q7: What are the benefits of becoming a member?
Joining NICCO's membership gives you access to: Up to 3% point rewards per order
Birthday shopping credit
Tier-based upgrade benefits
Monthly promotions and free shipping vouchers for Black Tier members
For full details, visit the 【NICCO VIP】page.
Q8: How do I earn and redeem points?
You’ll earn 1 point for every NT$10 spent. Points can be redeemed for discounts on future purchases. Reward rate varies by membership tier, with Black Tier members enjoying up to 3% back.
Q9: Do points expire?
Yes, points are valid for 365 days from the date earned. Expired points will not be reissued.
Q10: How do I receive my birthday gift?
During your birthday month, you’ll receive a birthday shopping credit via email. It will be valid for 90 days. Please ensure your birthdate is correctly entered in your member profile.
🔁 Returns & Exchanges
Q11: Can I return an item?
Yes. According to Taiwan's Consumer Protection Act, you have a 7-day appreciation period (starting from the next day after delivery). Items must be unopened and unused. For personal reasons, return shipping fees must be paid by the customer.
Q12: Under what conditions can’t I return a product?
We do not accept returns if:
The product has been opened or used
The reason is personal and not product-related (e.g., “I don’t like the taste”)
The request is made after the 7-day appreciation period
The product is perishable or sealed (e.g., refrigerated/frozen goods, refill packs, or bundled sets)
Q13: How do I return a product?
Currently, we only support returns via 7-11 ibon Return Service. Please contact our customer service within 7 days to obtain a return code → visit a 7-11 ibon kiosk to print the return label → pack the product with the original packaging and hand it to the store staff.
For the latest return steps, visit the official 7-11 return guide: https://www.7-11.com.tw/service/return.asp
🛠️ Other Questions
Q14: I forgot my password. What should I do?
Go to the login page and click “Forgot Password.” A password reset link will be sent to your registered email address.
Q15: I didn’t receive an order confirmation email.
Please check your spam or junk mail folder. If you still haven’t received it, contact our customer support to confirm your order status.
📞 Contact Us
If you have questions about orders, products, or your membership, feel free to contact us via:
Customer Service Hotline: 02-6623-6778
Email: info@nicco.com.tw
Service Hours: Monday to Friday, 09:00–18:00 (excluding holidays)
For full details on your membership benefits and point rewards, visit the 【NICCO VIP】page.
Thank you for shopping with NICCO!
This page compiles the most frequently asked questions throughout your shopping experience — including our membership program, point rewards, order and payment methods, shipping details, and return policies — to help you quickly understand everything you need to know before purchasing. If you still have any questions, please feel free to contact our customer service team. We’re here to help!
📦 Shipping & Delivery
Q1: What shipping options are available?
We currently offer the following delivery methods:
Convenience Store Pickup: 7-11 / FamilyMart (non-payment only)
Black Cat Home Delivery: Standard / Refrigerated / Frozen (options for both payment and non-payment)
Black Cat Express to Store: Standard / Refrigerated / Frozen (available for selected products)
Shipping methods are determined by your order contents and will appear at checkout.
Q2: How is the shipping fee calculated?
Orders over NT$1,200 qualify for free shipping
Orders under NT$1,200 will be charged NT$130
Refrigerated and frozen shipping will be calculated automatically based on product weight and logistics system.
Q3: When will I receive my order?
Orders are typically shipped within 1–2 business days after payment, and delivered within 1–3 days after shipping (excluding weekends and holidays). Final delivery time may vary based on the logistics provider.
💳 Orders & Payment
Q4: What payment methods are available?
We currently accept:
Credit Cards (VISA / MasterCard / JCB)
Apple Pay
Additional payment options will be introduced in the future.
Q5: Can I modify my order after payment?
Once an order is placed, it is immediately processed for shipping and cannot be modified or canceled. Please confirm your order and shipping details before placing it.
Q6: How can I check my order status?
Log in to your account and go to 【Member Center > Order History】to track your order and view shipping details.
🎁 Membership & Rewards
Joining NICCO's membership gives you access to:
Birthday shopping credit
Tier-based upgrade benefits
Monthly promotions and free shipping vouchers for Black Tier members
For full details, visit the 【NICCO VIP】page.
Q8: How do I earn and redeem points?
You’ll earn 1 point for every NT$10 spent. Points can be redeemed for discounts on future purchases. Reward rate varies by membership tier, with Black Tier members enjoying up to 3% back.
Q9: Do points expire?
Yes, points are valid for 365 days from the date earned. Expired points will not be reissued.
Q10: How do I receive my birthday gift?
During your birthday month, you’ll receive a birthday shopping credit via email. It will be valid for 90 days. Please ensure your birthdate is correctly entered in your member profile.
🔁 Returns & Exchanges
Q11: Can I return an item?
Yes. According to Taiwan's Consumer Protection Act, you have a 7-day appreciation period (starting from the next day after delivery). Items must be unopened and unused. For personal reasons, return shipping fees must be paid by the customer.
Q12: Under what conditions can’t I return a product?
We do not accept returns if:
The product has been opened or used
The reason is personal and not product-related (e.g., “I don’t like the taste”)
The request is made after the 7-day appreciation period
The product is perishable or sealed (e.g., refrigerated/frozen goods, refill packs, or bundled sets)
Q13: How do I return a product?
Currently, we only support returns via 7-11 ibon Return Service. Please contact our customer service within 7 days to obtain a return code → visit a 7-11 ibon kiosk to print the return label → pack the product with the original packaging and hand it to the store staff.
For the latest return steps, visit the official 7-11 return guide: https://www.7-11.com.tw/service/return.asp
🛠️ Other Questions
Go to the login page and click “Forgot Password.” A password reset link will be sent to your registered email address.
Q15: I didn’t receive an order confirmation email.
Please check your spam or junk mail folder. If you still haven’t received it, contact our customer support to confirm your order status.
📞 Contact Us
If you have questions about orders, products, or your membership, feel free to contact us via:
Customer Service Hotline: 02-6623-6778
Email: info@nicco.com.tw
Service Hours: Monday to Friday, 09:00–18:00 (excluding holidays)
For full details on your membership benefits and point rewards, visit the 【NICCO VIP】page.
Thank you for shopping with NICCO!
